Refund Policy

Last updated: September 2, 2026

OmegaLtd accepts return and refund requests only for products that arrive damaged, defective, or materially different from the item ordered. This is not a change-of-mind return program.

1. 30-Day Claim Window

To request review, contact us within 30 calendar days after delivery. Include your order number, a description of the issue, and clear photos or other information reasonably needed to review the request.

2. Eligible Requests

A request may be eligible when the product was damaged in transit, has a verified defect, or is materially different from the confirmed order. We may ask for additional information, return of the item, or other reasonable verification before approving a remedy.

3. Items Not Eligible

We do not accept returns solely because you changed your mind, ordered the wrong item, no longer need the item, or dislike the color or style. Damage caused after delivery by misuse, improper care, alteration, accident, or ordinary wear is not covered.

4. How to Start a Request

Email support@medicubecompany.net or +1 (480) 571-1557 before sending any item back. Do not send a return without instructions. If a return is approved, we will provide the next steps and any return-routing information required for the reviewed claim.

5. Return Shipping, Fees, and Refunds

For an approved covered return, return shipping is free and no restocking fee is charged. We may provide a replacement, a refund, or another appropriate resolution depending on the issue, item availability, and applicable law. Approved refunds are issued to the original payment method after review and, when required, receipt of the returned item. Original shipping or handling charges are handled only as required by law or as expressly confirmed in writing for the approved claim.